Maintenance and support

Frequently asked questions

Find clear answers to common questions regarding service intervals, emergency repairs, warranty coverage, and system troubleshooting across Crete.

How often should agricultural machinery be serviced?

We recommend a thorough inspection prior to heavy operational periods, such as harvest or planting seasons, along with scheduled fluid and filter checks every 100 to 250 operating hours depending on the manufacturer specifications.

Do you offer on-site repairs across Heraklion and Crete?

Yes. Our mobile technical team is fully equipped to carry out urgent diagnostic checks and on-site repairs directly at your farm, greenhouse, or facility throughout Heraklion and nearby regions.

What routine maintenance do solar thermal and PV systems require?

Solar systems benefit from regular seasonal cleaning to remove dust and debris, alongside annual inspections of mounting structures, wiring, inverters, and thermal heat transfer fluids to ensure optimal energy efficiency.

Are replacement parts genuine and covered by warranty?

We source authentic parts directly from certified equipment manufacturers. All genuine replacement components and professional installation work come with our quality service guarantee.

How quickly can you respond to equipment breakdowns?

We prioritize urgent machinery and solar system breakdowns, especially during critical agricultural seasons. Our team aims to respond and schedule service within 24 to 48 hours.

Can I explore product specifications before requesting service?

Yes. You can consult detailed equipment guidelines on our dedicated machinery and solar energy sections, or speak directly with our technicians for advice tailored to your setup.

Do you maintain solar water heating units as well as power systems?

Yes, our technicians handle maintenance for domestic and commercial solar thermal systems, pressure valves, heat exchangers, as well as solar pumping and power installations.

How do I schedule a maintenance appointment with Garefalakis?

You can reach our service department by phone at [[phonenumber]], email us at [[email]], or visit our workshop in Heraklion to discuss your service plan.

Keep your investments operating smoothly

Explore our complete range of certified agricultural tools and energy solutions, or get in touch with our Heraklion service team for prompt assistance.